Cancellation & Policy
Last updated: March 11, 2026
Introduction
Supamart focuses on complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the item you purchase. Our Policy for the cancellation and refund will be as follows:
Cancellation Policy
Supamart and its representatives reserve the sole right to cancel your order in the following circumstances: In the event of the designated address falling outside the delivery zone offered on our platform; Failure to contact you by phone or email at the time of confirming the order placement; Failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; Unavailability of all the items ordered by the customer at the time of booking the order; or Failure due to reasons beyond our control or attributable to the Vendor. You must notify Supamart immediately if you decide to cancel your order, preferably by phone, and quote your order number. Users cannot cancel the order on app when the store confirms your order and begins processing. For further cancellation you should contact the store. If the cancellation was made in time and once the store has accepted your cancellation, we will refund or re-credit your debit or credit card with the full amount, as the case may be within 5-7 days which includes delivery charges and other charges which you paid for while ordering. We may cancel an order if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made.
Refund Policy
Customer may be entitled to a refund for prepaid Orders. You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Services and only in the event of any of the following circumstances: We will be cancelling your order due to (A) your delivery location falling outside our designated delivery zones (B) failure to contact you by phone or email at the time of confirming the order booking or Cancelling the order at the time of confirmation due to unavailability of the items you ordered for at the time of booking. Our decision on refunds shall be at our sole discretion and shall be final and binding. Failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery or Unavailability of all the items ordered by you at the time of booking the order; or Refunds for cancelled orders or when one or more items are not available are paid directly to your payment account or paid as cash at the time of delivery.